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Customer Experience at Piestany Airport
22. September 2021
Positive customer experience at Piestany Airport
In September 2021, I presented the path to a sustainable business model for Piestany Airport and finally got the chance to visit the airport. Only one gate but for me as a parent of two young children the playing zone was really impressive.
"The airport as an overall concept." We merge the efforts of the departments in one overall result.
We see the full picture and have the ability to identify the drivers that matter and the real game changers
Our thre step approach for one succesful Business Model based on the 10 main challenges to be handled in 10 different areas per airport
The Airport Excellence Support: Three Power Tools for sustainable business models
How to release the full potential of an airport’s location
Four factors that put the business model of airports under pressures
Find the right balance between potentials and resources
Four steps for an ecologic and economic business model
A presentation held by Max at the ACI Regional Forum in May 2021